This page is for questions and answers relating to NDP3 resources.
For general information and advice on developmental verbal dyspraxia / childhood apraxia of speech, please see the Information links.
If you have a question about NDP3 resources that isn’t answered on this web site, please feel free to get in touch using one of the methods on the Contact page.
To contact The Nuffield Hearing and Speech Centre, please refer the Contact page.
Ordering and Delivery
Can I order using a purchase order?
Yes, we are happy to accept purchase orders from everyone who uses our resources.
Please make sure that the order includes a delivery contact name and telephone number at the delivery address.
We will generally arrange shipping, send an invoice and leave you to make payment under normal terms.
Can I order online?
Yes. Please click here to go to our online store
How long does delivery take?
Heavy items (NDP3 Complete, Therapy cards) will be delivered by courier.
Lighter items (Assessment, Articulograms, NDP3 Speech Builder, Manual for Training) will be delivered by post.
Courier delivery: typical delivery times in working days from despatch
Mainland UK 1-3 days
Ireland 2-5 days
Europe, Australia, USA, Canada 4-7 days
Rest of world 5-9 days
Postal delivery: typical delivery times in working days from despatch
Mainland UK 1-3 days
Ireland 2-5 days
Europe, Australia, USA, Canada 7-14 days
Rest of world 7-14 days
Can I arrange my own international shipping?
Yes. We are happy to work with you or your freight forwarder to arrange shipping anywhere in the world. Please contact us with details of your order so that we can make the most economical arrangements for you.
Can I collect my order from your warehouse?
NDP3 Complete can be collected by prior arrangement. Please let us know when you order and we will make the arrangements. Other items must be shipped – if you need to make special arrangements or require expedited shipping, please let us know.
Our warehouse is in Buckinghamshire, UK.
How do I order Speech Builder at the parent/carer rate?
Please email us with your request. We will arrange a download of the software and email an invoice.
You can pay by cheque, bank transfer or credit card/Paypal.
About NDP3 Complete
How much does NDP3 weigh?
NDP3 Complete weighs approximately 14kg, or 31lbs – it is a substantial set of resources.
NDP3 Therapy cards weigh approximately 3kg, or 6.5lbs.
NDP3 Articulograms and Assessment flip-book weigh approximately 0.5kg or 1lb.
NDP3 Speech Builder is currently offered as a download only. The printed user guide weighs around 50g or 2oz.
Does NDP3 come with a set of Therapy cards and/or Assessment flip-books?
NDP3 Complete includes a full set of Therapy picture cards and a set of Assessment flip-books. The cards and flip-books are also available separately for therapists who find them a useful addition to their range of materials.
Can I just buy the Therapy picture cards or the Assessment flip-books?
Yes – cards and flip-books are available separately, in colour or black and white. Please note that the Assessment forms, for use with the Assessment flip-books, are only available with NDP3 Complete.
When bought separately, do the Assessment flip-books include the NDP3 Assessment?
No, the Assessment forms are only available with NDP3 Complete.
NDP3 Speech Builder
What are the licensing options for Speech Builder?
NDP3 Speech Builder is licensed on a ‘per-user’ basis.
It is available under a range of options: single user, 2-user, 3-user, 5-user and 10-user.
Please contact us for information on using Speech Builder for the education and training of speech and language therapists and other professionals.
Is NDP3 Speech Builder available to download?
Yes, details of how to download and install are provided at the point of purchase.
Does NDP3 Speech Builder work on any operating system?
Yes, NDP3 Speech Builder works on Windows and OSX (Mac) PCs. (Update January 2021: A version that can run on tablets and smartphones is in development.)
Can I pay in my own currency?
We are happy to accept payment by cheque or bank transfer in Sterling, Australian/US/Canadian/New Zealand Dollars or Euros.
Our online store allows you to pay in your local currency – please make sure you select the correct country for delivery.
For purchase orders, we are happy to accept payment in any currency. If your local currency isn’t shown in our online store or on our order form, please contact us.
Can I pay in my local currency online?
Yes – our online store will allow you to buy resources priced in your local currency. Please ensure that you select the correct country of delivery. You can change the country of delivery even when items are in your shopping cart.
If you have any questions regarding payment, please contact us.
NDP3 Training courses
Do you run training courses in the management of developmental verbal dyspraxia/childhood apraxia of speech?
Yes. We currently run courses for qualified SLTs. You can find details of the planned courses on our Training page.
When the Covid-19 pandemic has abated, we will run face-to-face courses. Until then, all training is online – please refer to our training page.
Can you run a training course for my organisation/in my area?
We offer standard and bespoke courses for SLTs. Click here for more information.
Do you run training courses for parents?
We don’t run training courses for parents. Each child’s needs are different and methods that may work with one child could be unhelpful for another. A therapy programme should be designed for an individual child by the therapist working with him or her.
Resources such as NDP3 Speech Builder, used under the guidance of a qualified Speech and Language Therapist, can be a useful addition to therapy. Parents should always be guided by the therapist as to how best to support their child.
Some of the organisations listed on our Links page provide advice and support for families.