Welcome to the Speech Builder support page. Please watch the videos below. If you need help with installation, see ‘Installing NDP3 Speech Builder for the first time’ below.

If you cannot find the answer to your questions in the videos above or the ‘How do I?’ section below, please contact us by email at help@ndp3.org

Installing NDP3 Speech Builder for the first time

Before installing NDP3 Speech Builder, your computer needs to have a copy of the Adobe AIR Installer running:

1. Click here to download Adobe AIR

This opens in a new browser tab. Follow the on-screen instructions to install Adobe AIR. When done, come back to this tab.

2. Click here to download NDP3 Speech Builder (version 1.13)

Locate the downloaded file ‘NDP3 Speech Builder 113’ and right-click it

– In Windows, select the ‘Install’ option
– In OSX, select the ‘open with … Adobe AIR installer’

3. Follow the on-screen instructions

Windows will add a Speech Builder icon to your desktop. On a Mac, you can add it to the dock by dragging it from the Applications folder onto the dock.

License key: Speech Builder allows up to 4 weeks’ free use before requiring a license key.

The key must be applied under the login of the user who will use the software.

Click here to download the USER GUIDE and LICENSE AGREEMENT (PDF format – Adobe Acrobat Reader required) to your computer.

If you receive error messages from Adobe AIR, click here for the Microsoft installation troubleshooter

At the point of registration, the software requires one-time only Internet access to the license key server. For secure networks, you may need to add this to your list of trusted sites. Please contact info@ndp3.org if you need further information.

Handling installation errors

Advice from January 8th 2018: If you see an installation error, please try installing Speech Builder version 1.13, created on 21 December 2017, above “2. Click here to download NDP3 Speech Builder (version 1.13).” Using this file will resolve more than 90% of errors. Versions created before December 2017 may cause installation errors. In the unlikely event that Speech Builder installation does not proceed as expected, the instructions below will resolve the remaining 10% of errors.

For non-experts: if you see an error notice like the one above

Download and install the Adobe AIR installer as in the instructions above. Download, but don’t install, NDP3 Speech Builder (the file is NDP3 Speech Builder 113.AIR).

Steps to follow on Windows:

1. Go to C:Program Files (x86)Common FilesAdobe AIRVersions1.0

2. While holding the “Ctrl” key, select the Adobe AIR Application Installer.exe -> Right click on it -> Run as Administrator. Do not take your finger off the “ctrl” key until you see the window open up.

3. Select and open the downloaded file ‘NDP3 Speech Builder 113.AIR’.

Steps to follow on Mac:

1. Go to /Applications/Utilities

2. While holding the “command” key, double click on the Adobe AIR Application Installer. Do not take your finger off the “command” key until you see the window open up.

3. Select and open the downloaded file ‘NDP3 Speech Builder 113.AIR’.

The Adobe AIR Application should be installed successfully.

Advice for IT professionals or SysAdmins

You can work around most installation error messages using the new -ignoreExpiredCertificateTimestamp directive while launching AIR Application installer using Command Prompt/Terminal.

Install the Adobe AIR Runtime.

Steps to follow on Windows:

1. Open a command prompt as Administrator.

2. Run the following command:

“C:Program Files (x86)Common FilesAdobe AIRVersions1.0Adobe AIR Application Installer.exe” – ignoreExpiredCertificateTimestamp

3. Window opens up.

4. Select and open the ‘NDP3 Speech Builder 113’ application.

Steps to follow on Mac:

1. Open Terminal.

2. Run the following command:

/Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer/ -ignoreExpiredCertificateTimestamp

3. Window opens up.

4. Select and open the ‘NDP3 Speech Builder 113’ application.

Frequently Asked Questions

(Click here to download the USER GUIDE)

I need to move Speech Builder to a new computer/my computer is being upgraded

If you need to move your copy of Speech Builder from one PC (first PC) to another (second PC):
Contact us by email, indicating your license key, and we will reset it, ready for the re-installation/upgrade.

If replacing: uninstall NDP3 Speech Builder on the first PC and install Speech Builder on the second PC
If upgrading: in most cases, you will not need to re-install the software but may need to re-enter the license key.

When prompted, type in your license key
If you need to transfer projects from the first to the second PC, see below

I’m having trouble saving projects/images are disappearing from Projects

This issue may arise where existing Projects are being used as the basis for new Projects, perhaps to take advantage of images that are already coloured in. If this occurs, please create the new Project using the ‘New Project’ button, adding a template and images as required from scratch. Then save the Project as normal.

I need to transfer my NDP3 Speech Builder projects from one PC to another

To transfer projects from one PC to another, such as when upgrading a PC or setting up a new PC:
Projects are stored in a location called ‘myprojects’ in a subdirectory underneath:
…NDP3 Speech Builderprojectsmyprojects

If you cannot locate this folder, make a note of one of your Project names, say ‘Ambulance’ and use Explorer/Finder to search for this.

Once found, use the file location to navigate to the myprojects folder. Then copy the files in this folder to a memory stick or external drive and add them to the corresponding folder on the new/upgraded PC.

I’ve just installed Speech Builder - do I need to enter the license key straight away?

You can add the license key at any time (click on the Extras button) up to 4 weeks after installation.
After 4 weeks or so, the software will require the key before running. You need only enter the key once.
Speech Builder will then run only under the login of the user who entered the key.

Speech Builder is asking for a license key

If you haven’t previously entered the key, it’s time to do so. Your key is usually printed on the reverse of your CD pack or provided on the purchase receipt/invoice.

If you can’t find your key, please contact info@ndp3.org

Speech Builder is asking for a license key - again

Speech Builder is offered on a per-user license. If a license key has been entered by a user under their login, that copy of Speech Builder will only work for that user. If you attempt to use the same license for an additional user login, Speech Builder will not accept it.

If you need additional user licenses, please contact info@ndp3.org – we will always offer you the right number of licenses at the lowest possible cost.

I see the error message ‘the installer file is damaged’

This error probably doesn’t mean that the installer file is damaged but that there is another Windows-related issue.

The following process should resolve the problem:

  1. Restart your PC Uninstall Adobe AIR Uninstall NDP3 Speech Builder using Windows control panel.
  2. Ensure your computer’s system date is correct. Having a system date too far in the past or future will trigger the error.
  3. Disable any firewall and turned real-time scanning off. (Remember to re-enable and switch back on after installation.)
  4. Make sure you have the latest Windows service packs/software updates.
  5. Run the Microsoft troubleshooter http://support2.microsoft.com/mats/program_install_and_uninstall/en-us.
  6. Go to Adobe http://get.adobe.com/air/ and ensure that you are running the latest AIR version for your system.
  7. Download the NDP3 Speech Builder AIR file from the “Installing NDP3 Speech Builder for the first time” section above.
  8. Install NDP3 Speech Builder from the download and follow the setup instructions above.

The registered user of Speech Builder has left our organisation - we need to let someone else use that license

If a colleague leaves your organisation you may need to reallocate Speech Builder to a new login.

Please email info@ndp3.org and we will reset the key so that it can be used for someone else.

If you need to transfer Speech Builder projects from one user to another, please refer to the question opposite: “I need to transfer my NDP3 Speech Builder projects from one PC to another”

For all other enquiries

… please email info@ndp3.org

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